Residences @ Novena

"Booked to stay here before Covid. Took our money. Obviously borders were closed so we couldnt travel. Did not give us refund, credit or extend our booking time until we could travel again. Instead they treated us as a no show."

"DO NOT stay at this place unless you want to be demanding for your rights and arguing with the staff for what you paid for. My partner and I stayed here for 3 week recently. We stayed for 2 months in 2020 and can say that the standards have fallen tremendously. A few days into our stay, the aircon broke down. No updates were made throughout the day and we had to demand for updates at night. A member of staff initially told that there would a room change. We waited for an hour and asked if we would start moving our stuff already. A more senior member then came to our rooms to confront us face to face in a hostile manner, saying that this change would only be for the night and not an actual room change. He mentioned that the 1st language of the other staff is not English and therefore this "miscommunication" was inevitable. When demanding to know whether we would get another room if the aircon was still not fixed the next day, he said yes, and gave us a plan for the allocated rooms which we would be staying throughout the rest of our stay. However, the next morning, the aircon was not repaired. We texted the staff again. This time they said that according to their contractor, the aircon issue had already been mended and therefore a room change was not possible. We had to force one of the staff from the office up to our rooms, who also agreed that the room wasn't cold at all. This led to long back and forth messaging with the staff throughout the day demanding for them to stick to the room changes that they had given us last night. Subsequently, we got shifted to a bigger room for 4 nights and were supposed to be transferred to a room of an equivalent size for the remainder of the stay (I could tell the room type from the room code). However, on Thurs morning, when the final change was to be made, they shoved us back into a smaller room without any explanation what so ever even after agreeing to refund us if further changes were made (when I had asked them to stick to the original plan 4 days ago). Of course a smaller, room was what I had paid for but we felt that an upgrade was the least they could do after all the trouble. In total, we made room changes 3 times throughout our stay and had to pack and carry all our stuff over. As with congruence with other reviews, the place is in serious need of an upgrade. The bathroom floors have black-colored mold on them and the ceilings in the showers too. There are ants crawling everywhere in the kitchen. The swimming pool has lots of hair and dirt floating around as well as green-ish stuff at the bottom. There are numerous cracks on the bathroom floor and the closets smell musky. Our windows are all coated with green stuff which I think is algal. They even charge a $500 dollar "special" cleaning fee if one were to come down with COVID during their stay. However, with the amount of cleaning that they actually do, I don't think that it amounts to much and wouldn't feel safe staying here. Also, the lobby is no longer air-conditioned. They claim is is never air-conditioned although it definitely was back in 2020. It is super hot and unwelcoming for a reception. I would give 0-stars if I could!"

"good location, nice staff and rooms"

"Don't book it - it's disgusting I always try my best to find something positive about a hotel/apartement. Besides the location that was perfect for my job in SG, I'm afraid, there is nothing It started with the check-in. Doors were closed when I arrived at 10pm without any message or speaker where you could call someone. Called their number, no one picked up the phone. Finally, after 30 minutes standing outside, I reached them via WhatsApp and could check-in. The building and facilities are run-down and would require a complete renovation. Worst however was that the wall behind my bed was leaking. A brown sauce was running down the wall, soaking my cushion and lining in the first night. Someone came after hours to wipe it away but of course, it came back. Installed a self-made drain system using paper towels that I had to replace in morning and afternoon. No activity from ST Residences to fix it, to offer another room or compensation. Others: Broken furniture is fixed with tape, dryer is not working, fan on balcony not working, sometimes, WiFi is not working, sink in bathroom doesn't drain...."

"Rude and very unhelpful people. Not recommended."